Position: Learnership (Contact Centre) Customer Services Division
Task Grade: TR6
Area of Specialization: To provide a professional service to all customers via all available Contact Centre Channels.
Department: Group Customer Services
Business Unit: Channel Management
Location: South Africa
Reference Number: 11042019NM
Minimum Requirements
Qualification(s): • Matric with 40% pass in pure Maths (Accounting will be an advantage)
Duration: • 24 months
Professional skills
Behaviour
Honesty
Integrity
Expert
Communication and networking
Leadership
Team player
Strong communication skills
Knowledge
Ability to deal with stress
Recommend compliance
Demonstrate in service delivery
Effective time management
The main responsibilities
• Handling initial interactions.
• Manual handling activities (Sails and non-technical escorts).
• Managing multi-media activities and campaigns abroad (Interactions with proactive clients).
• Overall customer interaction and service improvement
• Supports marketing, sales and customer service processes
• Advance sales payment
Send your applications to:
Postal Address: PO Box 1091, Johannesburg, 2001 Physical Address: Megawatt Park, Maxwell Drive, Sunninghill, Sandton, Johannesburg
“If you are not contacted within 28 days of the closing date of this notice, please acknowledge that your application is unsuccessful.”
“Eskom is committed to equity, employment equity, and diversity. In accordance with Eskom’s capital work plan and its labor equity objectives and objectives, jobs may be called as advertising because of advertising, but not limited to candidates from nominated representative groups and advised applicants with disabilities to apply for posts.
SALARY MARKET RELATED
CLOSING DATE 27 MARCH 2020
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