We are looking for energetic and reliable professionals to join our team as call centre agents (inbound and customer services) in our Call centre companies which are located in and around Johannesburg CBD.Full training is provided for free.
Assist various departments to facilitate sales of all products in company portfolio.
Analyze all customer issues and assist to resolve all within required time frame.
Coordinate with customers and ensure appropriate questioning to identify issues.
Manage all customer inquiries and summarize same to be presented to management.
Maintain knowledge on all customer requirements and provide appropriate solutions.
Ensure optimal utilization of all resources and resolve all issues.
Maintain accuracy of all data and verify same for all customer services.
Assist to compose sentence structures for all customer reports.
Analyze all issues and recommend alternate solutions to ensure effective resolution.
Escalate all issues to management if required.
Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame.
Grade 10,11,12 or equivalent.
Good communication skills