An opportunity has risen for customer service agents to start as soon as possible in a busy medical records processing centre.

• Greet customers in a warm and friendly manner over the phone
• Answer customer inquiries regarding service questions; suggest information about other services
• May be required to read from a script
• Open customer accounts by recording account information; maintain customer records by updating account information
• Inform customers of sales promotions and services, warranties or terms of sale
• Sell products and services
• Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepare product or service reports by collecting and analyzing customer needs to ensure overall customer satisfaction

QUALIFICATIONS AND EXPERIENCE:

• Must have Grade 12
• Call Centre experience/ certificate is an advantage
• Must be able to work under pressure and meet targets

OTHER REQUIREMENTS

• South African citizen
• Must be residing in Johannesburg
• Good communication skills and passionate about customer service

BEHAVIORAL COMPETENCIES AND PERSONAL ATTRIBUTES

• Competent, self-motivated, honest, integrity, friendly
• Excellent Communicator
• Good teamwork.
• Ability to be friendly and polite, even when tired, or under pressure.
• Ability to follow procedures correctly.

Apply now