Requirements

Minimum education
(essential)

• Matric

Minimum applicable experience (years)

• None

Required nature of experience

• Data Capturing
• Client Engagement
• Administration

Skills and Knowledge

(essential)

• Remote Technical Support
• MS Office

Skills and Knowledge

(desirable)

• Education and/or School Compliance and Operations
• SA-SAMS System
• Valistractor Software
• GDE Extractor Tool
• Winzip/Winrar
• Plus and Smart Systems
• Google for Business
• Basic technical support skills
• Basic understanding of network setup
• Basic understanding of software installation
• Basic understanding of MS Access Databases

Competencies

Essential Competencies

• Examining Information
• Showing Composure
• Embracing Change
• Understanding People
• Meeting Timescales
• Following Procedures
• Producing Output
• Taking Action

Important Competencies

• Interpreting Data
• Developing Expertise
• Adopting Practical Approaches
• Establishing Rapport
• Making Decisions
• Resolving Conflict
• Thinking Positively
• Inviting Feedback
• Team Working
• Valuing Individuals
• Checking Things
• Pursuing Goals

Key Performance Areas, Weights and Objectives

Client Engagement

• Provide enrichment support on relevant platforms and third party platforms.
• Provide accurate communication on client queries.
• Provide professional and accurate telephonic and written support.
• Proactive decision making and feedback regarding client queries.
• Assist with and resolve problematic areas with regards to  submissions.
• Ensure that a professional image of d6 is represented.

Projects

• Ensure that all relevant administration for projects are completed accurately on a timely manner.
• Assist with successful completion of projects.
• Ensure that project is maintained while awaiting development.
• Meet project deadlines.
• Capture data accurately.

Training and Consultation

• Assist with coordination of enrichment workshop training. (70%)
• Present training as and when required. (15%)
• Provide consultations as and when required.(15%)

Initiative Development

• Detect issues and investigate ways to resolve them.
• Assist with creation and maintenance of enrichment documents, manuals and training.
• Conduct market research and identify new opportunities for revenue generation and client satisfaction.

Client Engagement

• Provide enrichment support on relevant platforms and third party platforms.
• Provide accurate communication on client queries.
• Provide professional and accurate telephonic and written support.
• Proactive decision making and feedback regarding client queries.
• Assist with and resolve problematic areas with regards to  submissions.
• Ensure that a professional image of d6 is represented.